Line Rental Call Charges

These tariffs apply to Business Phone plans sold from 1st July 2015.

All call charges shown here are pence per minute and exclude VAT.

Line Rental Call Plan Details:

UK rates include calls to the Channel Islands.

Business Phone with UK Anytime
UK landlines (01, 02 and 03) Inclusive at all times
Non-geographical numbers (0845 & 0870) Inclusive at all times
(Indirect access and dial-up Internet numbers are excluded)

 

Business Phone with UK Anytime, Mobile and International 500
UK landlines (01, 02 and 03) Inclusive at all times
Non-geographical numbers (0845 & 0870) Inclusive at all times
(Indirect access and dial-up Internet numbers are excluded)
Mobile and International numbers 500 inclusive anytime minutes to UK mobiles, US mobiles and landlines in our Top 20 international destinations

 

Business Phone with UK Anytime, Mobile and International 1000
UK landlines (01, 02 and 03) Inclusive at all times
Non-geographical numbers (0845 & 0870) Inclusive at all times
(Indirect access and dial-up Internet numbers are excluded)
Mobile and international calls 1000 inclusive anytime minutes to UK mobiles, US mobiles and landlines in our Top 20 international destinations

 

Call Features:

 Call features   Monthly cost   Single use cost (if not subscribed)   Available in bundle 
1471 Free No
1471 Call return n/a 16.66p per use, plus the cost of the
call if chargeable
No
Voicemail (1571) Free No
Voicemail Extra (Call Minder) £3.00 No
Reminder Call £2.50
(Unlimited use)
15p Yes
Call Waiting £2.50 Yes
Call Divert £2.50 Yes
Ringback £2.50
(unlimited use)
10p Yes
Anonymous Call Reject £4.00 No
Caller Display £0.99 Yes
Conference Calling n/a 33.33p No

 

Call feature bundles Price
2 Features £3.00
3 Features £4.50
4 Features £6.00
5 Features £7.50

 

Call Charging Rules:

Call set up fees

A call set up fee of 5p is applied to chargeable calls unless stated otherwise on this page.

How we calculate call charges

  • Call charges are subject to a minimum length of one minute and are rounded up to the next minute
  • If applicable, the set up fee is added
  • The total is rounded up to the nearest penny

Fixed fee calls have a fixed-cost element for part (or all) of the call (e.g. 5p for the first 5 minutes or 25p per call). For calls to service numbers beginning 084, 087, 09 and 118 the access charge is rounded up to the nearest minute and the service charge is rounded up to the nearest second. There is no setup fee for these calls.

Time periods for calls

For Business Phone packages, the following definitions are used to define inclusive call periods and the rates for chargeable calls.

Time period When it applies
Daytime Monday to Friday – 6am – 6pm
Evening Monday to Friday – 6pm – 6am
Weekends All day Saturday & Sunday

If a call crosses between time periods

  • Chargeable calls that cross time periods will be charged the relevant rates for each part of the call
  • Calls that cross between inclusive and chargeable time periods (in either direction) are charged at the relevant rate for the chargeable part of the call only, the call set up fee is not applied

 

Inclusive call length

Inclusive calls become chargeable after 60 minutes

Inclusive calls that become chargeable are charged at the relevant rate until the end of the call. The call set up fee is not applied.

 

UK Call Rates:

Number Rate at all times
01, 02, 03 3.00
All mobile networks 9.95
Access Charge 084, 087, 09 and 118 7.98*

* Calls to service numbers beginning 084, 087, 09 and 118 consist of a 7.98p access charge from us, plus a service charge set by the organisation you called.

 

Top 20 International Destinations:

Our UK Anytime, Mobile and International plans receive inclusive anytime minutes to landlines in the countries listed below and US mobiles.

1. Germany
2. United States (landline and mobile)
3. Netherlands
4. France
5. China
6. Belgium
7. Ireland
8. Italy
9. Spain
10. Sweden
11. Switzerland
12. Japan
13. India
14. Poland
15. Canada
16. Denmark
17. Singapore
18. Czech Republic
19. Australia
20. Portugal

 

Service Number Call Rates:

Service numbers are defined as calls to non geographic numbers such as Premium Rate services, Directory Enquiries and calls to Internet Services. Calls of this type are charged in one of four ways:

  1. Calls that are charged by the length of time you are on the phone. The pence per minute price also varies according to the time of day.
  2. Calls that are charged by the length of time you are on the phone but where the rate you pay does not vary by the time of day.
  3. Calls that attract a one-off fee, and a pence per minute price which varies according to the time of day.
  4. Calls that attract a one-off fee irrespective of the length of time that you are on the phone. The charge may or may not vary according to the time of day.

 

Service Numbers beginning 084, 087, 09 and 118

Calls to these numbers consist of an access charge set by us (7.98p) and a service charge set by the organisation you are calling. There is no setup fee for calls to these numbers.

Other Service Numbers

Operator calls are charged at the standard BT amount, plus a five percent admin charge.

Calls to these numbers do not incur an access charge.

 

Standard International Call Rates:

These are the standard rates for international calls to landlines and mobiles.
Please note, our UK Anytime, Mobile and International plans receive inclusive minutes to some of these countries.
Please see the Call plan details at the top of the page for more information.

Landline rates Mobile / Premium rates
Country Daytime Evening Weekend Daytime Evening Weekend
Afghanistan 55.56 55.56 55.56 55.56 55.56 55.56
Albania 11.22 11.22 11.22 44.88 44.88 44.88
Algeria 16.08 16.08 16.08 27.78 27.78 27.78
Andorra 5.89 5.89 5.89 34.42 34.42 34.42
Angola 18.31 18.31 18.31 23.68 23.68 23.68
Anguilla 17.54 17.54 17.54 34.70 34.70 34.70
Antarctica Australian 113.59 113.59 113.59 113.59 113.59 113.59
Antigua 18.97 18.97 18.97 18.97 18.97 18.97
Argentina 7.12 7.12 7.12 36.13 36.13 36.13
Armenia 13.67 13.67 13.67 29.13 29.13 29.13
Aruba 14.30 14.30 14.30 32.38 32.38 32.38
Ascension Island 97.34 97.34 97.34 97.34 97.34 97.34
Australia 3.00 3.00 3.00 20.00 20.00 20.00
Austria 4.12 4.12 4.12 16.03 16.03 16.03
Azerbaijan 22.85 22.85 22.85 22.85 22.85 22.85
Azores 16.50 16.50 16.50 19.22 19.22 19.22
Bahamas 9.12 9.12 9.12 14.93 14.93 14.93
Bahrain 15.10 15.10 15.10 15.10 15.10 15.10
Bangladesh 15.53 15.53 15.53 26.00 26.00 26.00
Barbados 17.41 17.41 17.41 35.69 35.69 35.69
Belarus 38.68 38.68 38.68 43.52 43.52 43.52
Belgium 3.00 3.00 3.00 26.00 26.00 26.00
Belize 34.30 34.30 34.30 34.30 34.30 34.30
Benin 28.78 28.78 28.78 28.78 28.78 28.78
Bermuda 8.15 8.15 8.15 8.15 8.15 8.15
Bhutan 18.10 18.10 18.10 18.10 18.10 18.10
Bolivia 17.56 17.56 17.56 28.67 28.67 28.67
Bosnia 19.62 19.62 19.62 47.33 47.33 47.33
Botswana 14.76 14.76 14.76 34.15 34.15 34.15
Brazil 8.34 8.34 8.34 38.36 38.36 38.36
Brunei 73.20 73.20 73.20 73.20 73.20 73.20
Bulgaria 8.70 8.70 8.70 26.85 26.85 26.85
Burkina Faso 36.31 36.31 36.31 37.45 37.45 37.45
Burundi 11.57 11.57 11.57 26.17 26.17 26.17
Cambodia 29.77 29.77 29.77 29.77 29.77 29.77
Cameroon 24.11 24.11 24.11 35.62 35.62 35.62
Canada 3.00 3.00 3.00 4.00 4.00 4.00
Canary Islands 2.95 2.95 2.95 18.41 18.41 18.41
Cape Verde 30.92 30.92 30.92 30.92 30.92 30.92
Cayman Islands 11.93 11.93 11.93 25.92 25.92 25.92
Central African Republic 52.63 52.63 52.63 52.63 52.63 52.63
Chad 22.61 22.61 22.61 40.06 40.06 40.06
Chatham Islands (NZ) 28.03 28.03 28.03 28.68 28.68 28.68
Chile 12.94 12.94 12.94 31.08 31.08 31.08
China 3.00 3.00 3.00 8.00 8.00 8.00
Christmas Islands 14.16 14.16 14.16 14.16 14.16 14.16
Cocos Islands 75.40 75.40 75.40 75.40 75.40 75.40
Colombia 8.48 8.48 8.48 15.00 15.00 15.00
Comoros 53.15 53.15 53.15 66.68 66.68 66.68
Cook Islands 99.28 99.28 99.28 99.28 99.28 99.28
Costa Rica 8.36 8.36 8.36 15.40 15.40 15.40
Cote D’Ivoire 31.24 31.24 31.24 38.03 38.03 38.03
Croatia 8.23 8.23 8.23 37.03 37.03 37.03
Cuba 150.83 150.83 150.83 150.83 150.83 150.83
Cyprus (Excl. North Cyprus) 8.53 8.53 8.53 16.40 16.40 16.40
Czech Republic 3.00 3.00 3.00 17.00 17.00 17.00
Democratic Republic of the Congo (formerly Zaire) 120.13 120.13 120.13 120.13 120.13 120.13
Denmark 3.00 3.00 3.00 25.00 25.00 25.00
Diego Garcia 127.47 127.47 127.47 127.47 127.47 127.47
Djibouti 55.81 55.81 55.81 55.81 55.81 55.81
Dominica 18.52 18.52 18.52 36.03 36.03 36.03
Dominican Republic 7.40 7.40 7.40 20.20 20.20 20.20
East Timor 170.00 170.00 170.00 170.00 170.00 170.00
Ecuador 16.85 16.85 16.85 33.46 33.46 33.46
Egypt 17.80 17.80 17.80 21.50 21.50 21.50
El Salvador 31.75 31.75 31.75 31.75 31.75 31.75
Equatorial Guinea 37.96 37.96 37.96 37.96 37.96 37.96
Eritrea 77.40 77.40 77.40 77.40 77.40 77.40
Estonia 10.66 10.66 10.66 35.60 35.60 35.60
Ethiopia 36.12 36.12 36.12 82.17 82.17 82.17
Falkland Islands 75.47 75.47 75.47 75.47 75.47 75.47
Faroe Islands 9.82 9.82 9.82 14.85 14.85 14.85
Fiji 25.74 25.74 25.74 25.74 25.74 25.74
Finland 9.37 9.37 9.37 15.85 15.85 15.85
France 3.00 3.00 3.00 13.00 13.00 13.00
French Guiana 13.25 13.25 13.25 23.03 23.03 23.03
French Polynesia 45.48 45.48 45.48 45.48 45.48 45.48
Gabon 47.29 47.29 47.29 47.29 47.29 47.29
Gambia 60.73 60.73 60.73 60.73 60.73 60.73
Georgia 7.73 7.73 7.73 16.82 16.82 16.82
Germany 3.00 3.00 3.00 16.00 16.00 16.00
Ghana 23.27 23.27 23.27 30.58 30.58 30.58
Gibraltar 6.29 6.29 6.29 39.45 39.45 39.45
Greece 6.23 6.23 6.23 17.77 17.77 17.77
Greenland 77.73 77.73 77.73 77.73 77.73 77.73
Grenada 46.00 46.00 46.00 46.00 46.00 46.00
Guadeloupe 10.67 10.67 10.67 24.33 24.33 24.33
Guam 5.82 5.82 5.82 5.82 5.82 5.82
Guatemala 17.86 17.86 17.86 38.27 38.27 38.27
Guinea 51.23 51.23 51.23 74.60 74.60 74.60
Guinea Bissau 52.41 52.41 52.41 52.41 52.41 52.41
Guyana 41.55 41.55 41.55 41.55 41.55 41.55
Haiti 31.48 31.48 31.48 36.80 36.80 36.80
Honduras 27.15 27.15 27.15 37.04 37.04 37.04
Hong Kong 5.00 5.00 5.00 4.00 4.00 4.00
Hungary 6.30 6.30 6.30 21.58 21.58 21.58
Iceland 4.33 4.33 4.33 26.26 26.26 26.26
India 10.00 10.00 10.00 10.00 10.00 10.00
Indonesia 7.43 7.43 7.43 36.98 36.98 36.98
Iran 13.42 13.42 13.42 19.34 19.34 19.34
Iraq 41.10 41.10 41.10 41.10 41.10 41.10
Ireland (Republic of) 3.00 3.00 3.00 15.00 15.00 15.00
Israel 4.64 4.64 4.64 19.00 19.00 19.00
Italy 3.00 3.00 3.00 19.00 19.00 19.00
Jamaica 16.27 16.27 16.27 39.72 39.72 39.72
Japan 3.00 3.00 3.00 24.00 24.00 24.00
Jordan 14.71 14.71 14.71 18.80 18.80 18.80
Kazakhstan 11.28 11.28 11.28 17.48 17.48 17.48
Kenya 18.18 18.18 18.18 40.30 40.30 40.30
Kiribati 84.51 84.51 84.51 84.51 84.51 84.51
Korea North 63.42 63.42 63.42 63.42 63.42 63.42
Korea Republic 44.89 44.89 44.89 44.89 44.89 44.89
Kuwait 16.05 16.05 16.05 37.70 37.70 37.70
Kyrgyzstan 18.28 18.28 18.28 18.28 18.28 18.28
Laos 19.85 19.85 19.85 19.85 19.85 19.85
Latvia 10.68 10.68 10.68 27.82 27.82 27.82
Lebanon 15.58 15.58 15.58 37.70 37.70 37.70
Lesotho 24.43 24.43 24.43 27.44 27.44 27.44
Liberia 32.01 32.01 32.01 41.09 41.09 41.09
Libya 35.56 35.56 35.56 51.48 51.48 51.48
Liechtenstein 29.18 29.18 29.18 78.41 78.41 78.41
Lithuania 12.49 12.49 12.49 25.49 25.49 25.49
Luxembourg 3.26 3.26 3.26 24.58 24.58 24.58
Macao 14.22 14.22 14.22 14.22 14.22 14.22
Macedonia 14.69 14.69 14.69 46.29 46.29 46.29
Madagascar 46.25 46.25 46.25 46.25 46.25 46.25
Madeira 16.50 16.50 16.50 19.22 19.22 19.22
Malawi 12.47 12.47 12.47 18.41 18.41 18.41
Malaysia 3.84 3.84 3.84 10.92 10.92 10.92
Maldive Islands 40.02 40.02 40.02 48.99 48.99 48.99
Mali 40.79 40.79 40.79 44.93 44.93 44.93
Malta 6.31 6.31 6.31 34.99 34.99 34.99
Marshall Islands 38.89 38.89 38.89 38.89 38.89 38.89
Martinique 12.41 12.41 12.41 30.57 30.57 30.57
Mauritania 27.39 27.39 27.39 36.55 36.55 36.55
Mauritius 20.72 20.72 20.72 20.72 20.72 20.72
Mayotte 30.40 30.40 30.40 30.40 30.40 30.40
Mexico 11.16 11.16 11.16 20.04 20.04 20.04
Micronesia 43.44 43.44 43.44 43.44 43.44 43.44
Moldova 30.00 30.00 30.00 30.00 73.58 30.00
Monaco 5.28 5.28 5.28 50.69 50.69 50.69
Mongolia 20.52 20.52 20.52 20.52 20.52 20.52
Montenegro 23.48 23.48 23.48 52.50 52.50 52.50
Montserrat 24.92 24.92 24.92 24.92 24.92 24.92
Morocco 18.36 18.36 18.36 54.39 54.39 54.39
Mozambique 15.89 15.89 15.89 21.16 21.16 21.16
Myanmar 47.13 47.13 47.13 47.13 47.13 47.13
Namibia 14.06 14.06 14.06 31.64 31.64 31.64
Nauru 96.46 96.46 96.46 96.46 96.46 96.46
Nepal 25.77 25.77 25.77 25.77 25.77 25.77
Netherlands 3.00 3.00 3.00 19.00 19.00 19.00
Netherlands Antilles 17.98 17.98 17.98 19.31 19.31 19.31
New Caledonia 64.33 64.33 64.33 64.33 64.33 64.33
New Zealand 3.01 3.01 3.01 28.68 28.68 28.68
Nicaragua 22.20 22.20 22.20 38.90 38.90 38.90
Niger 35.02 35.02 35.02 35.02 35.02 35.02
Nigeria 21.98 21.98 21.98 44.00 44.00 44.00
Niue Island 119.58 119.58 119.58 119.58 119.58 119.58
Norfolk Island 73.50 73.50 73.50 73.50 73.50 73.50
Northern Marianas 30.67 30.67 30.67 30.67 30.67 30.67
Norway 4.00 4.00 4.00 22.00 22.00 22.00
Oman 18.06 18.06 18.06 46.25 46.25 46.25
Pakistan 22.20 22.20 22.20 56.49 56.49 56.49
Palau 36.17 36.17 36.17 36.17 36.17 36.17
Palestine 50.00 45.00 45.00 72.75 72.75 72.75
Panama 20.29 20.29 20.29 22.52 22.52 22.52
Papua New Guinea 90.91 90.91 90.91 90.91 90.91 90.91
Paraguay 16.39 16.39 16.39 16.39 16.39 16.39
Peru 10.67 10.67 10.67 28.12 28.12 28.12
Philippines 20.09 20.09 20.09 25.70 25.70 25.70
Poland 3.00 3.00 3.00 17.00 17.00 17.00
Portugal 3.00 3.00 3.00 20.00 20.00 20.00
Puerto Rico 3.90 3.90 3.90 3.90 3.90 3.90
Qatar 25.00 25.00 25.00 35.00 35.00 35.00
Reunion 45.48 45.48 45.48 45.48 45.48 45.48
Rodrigues Island 45.48 45.48 45.48 45.48 45.48 45.48
Romania 11.35 11.35 11.35 17.96 17.96 17.96
Ross Island 11.35 11.35 11.35 28.39 28.39 28.39
Russian Federation 4.00 4.00 4.00 15.00 15.00 15.00
Rwanda 22.03 22.03 22.03 22.03 22.03 22.03
Samoa (US) 13.02 13.02 13.02 36.37 36.37 36.37
Samoa (West) 36.40 36.40 36.40 52.40 52.40 52.40
San Marino 46.82 46.82 46.82 46.82 46.82 46.82
Sao Tome & Principe 94.90 94.90 94.90 94.90 94.90 94.90
Saudi Arabia 18.43 18.43 18.43 30.92 30.92 30.92
Senegal 29.47 29.47 29.47 41.97 41.97 41.97
Serbia 19.79 19.79 19.79 39.21 39.21 39.21
Seychelles 21.28 21.28 21.28 21.28 21.28 21.28
Sierra Leone 59.74 59.74 59.74 59.74 59.74 59.74
Singapore 3.00 3.00 3.00 5.00 5.00 5.00
Slovak Republic 6.90 6.90 6.90 29.64 29.64 29.64
Slovenia 9.44 9.44 9.44 29.64 29.64 29.64
Solomon Islands 139.39 139.39 139.39 139.39 139.39 139.39
Somalia 77.61 77.61 77.61 77.61 77.61 77.61
South Africa 7.06 7.06 7.06 26.08 26.08 26.08
Spain 3.00 3.00 3.00 15.00 15.00 15.00
Sri Lanka 18.59 18.59 18.59 18.59 18.59 18.59
St Helena 138.66 138.66 138.66 138.66 138.66 138.66
St Kitts & Nevis 38.65 38.65 38.65 19.16 19.16 19.16
St Lucia 18.41 18.41 18.41 37.02 37.02 37.02
St Pierre & Miquelon 34.48 34.48 34.48 34.48 34.48 34.48
St Vincent 19.45 19.45 19.45 36.28 36.28 36.28
Sudan 29.13 29.13 29.13 29.13 29.13 29.13
Surinam 48.08 48.08 48.08 48.08 48.08 48.08
Swaziland 28.28 28.28 28.28 28.28 28.28 28.28
Sweden 3.00 3.00 3.00 12.00 12.00 12.00
Switzerland 3.00 3.00 3.00 28.00 28.00 28.00
Syria 24.92 24.92 24.92 27.97 27.97 27.97
Taiwan 4.15 4.15 4.15 19.97 19.97 19.97
Tajikistan 15.29 15.29 15.29 21.04 21.04 21.04
Tanzania 33.16 33.16 33.16 33.16 33.16 33.16
Thailand 11.47 11.47 11.47 25.00 25.00 25.00
Togolese Republic 57.49 57.49 57.49 57.49 57.49 57.49
Tokelau 77.94 77.94 77.94 77.94 77.94 77.94
Tonga 41.00 41.00 41.00 41.00 41.00 41.00
Trinidad & Tobago 13.00 13.00 13.00 13.00 13.00 13.00
Tunisia 39.15 39.15 39.15 64.72 64.72 64.72
Turkey (Incl. North Cyprus) 10.00 10.00 10.00 15.00 15.00 15.00
Turkmenistan 18.04 18.04 18.04 18.04 18.04 18.04
Turks & Caicos 17.78 17.78 17.78 35.25 35.25 35.25
Tuvalu 51.30 51.30 51.30 51.30 51.30 51.30
Uganda 17.57 17.57 17.57 19.90 19.90 19.90
Ukraine 15.86 15.86 15.86 21.90 21.90 21.90
United Arab Emirates 23.00 23.00 23.00 30.00 30.00 30.00
Uruguay 16.61 16.61 16.61 29.43 29.43 29.43
USA 3.00 3.00 3.00 4.00 4.00 4.00
Uzbekistan 13.78 13.78 13.78 13.78 13.78 13.78
Vanuatu 67.64 67.64 67.64 67.64 67.64 67.64
Vatican City 49.56 49.56 49.56 49.56 49.56 49.56
Venezuela 14.41 14.41 14.41 39.75 39.75 39.75
Vietnam 42.35 42.35 42.35 42.35 42.35 42.35
Virgin Islands (UK) 42.35 42.35 42.35 42.35 42.35 42.35
Virgin Islands (US) 42.35 42.35 42.35 42.35 42.35 42.35
Wallis and Futuna Islands 65.64 65.64 65.64 65.64 65.64 65.64
Yemen 37.56 37.56 37.56 37.56 37.56 37.56
Zambia 10.02 10.02 10.02 22.52 22.52 22.52
Zimbabwe 6.20 6.20 6.20 38.69 38.69 38.69